- Allow the questioner to fully complete their question;
- If the question or purpose of the question is not too clear to you, play back the question to the questioner how you understood it and check with them that you have properly understood the question;
- Think, understand and acknowledge the concerns underlying the questioner/question. Make the acknowledgement verbally, e.g. "I appreciate your concerns...";
- Thank the questioner for putting forward the question;
- Answer the question.
Thursday, 13 March 2008
Responding to a Questioner
Some advice for myself for better responding to a questioner: