Employees should feel that...
Goals are being achieved.
They themselves are having a positive impact.
They are being recognised for making a contribution.
Managers should be...
Creating a sense of shared purpose.
Paying attention to the team's development.
Generating enthusiasm and energy.
How?...
Setting (tangible) goals that are inspiring; which employees can relate to.
Connecting each person's output to the goal's achievement.
Praising employees; thanking them for their contributions.
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(Pulled out from Miranda Kennet's 'First-Class Coach' piece in the May 2011 issue of Management Today)
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